Spencer's Peeve o' the Week!!!!!

Yes, I'm shamelessly co-opting Stacey's peeve thing here, but she's not using it anymore, and there are children over in Africa starving for peeves! So we're just going to have to box up your extra ones that you didn't use and send them on over there, aren't we?

Today's peeve is all about WAITING ON HOLD!!!!! Yes, I know, in today's digital world, you well might wonder why in the Sam Hill any company would knowingly subject its customers to such an antiquated system as the telephone? Or, once they start down that dangerous path, why not go all the way back to telegraph, or teletype, or smoke signals, or faxing back and forth series of pencil drawn hieroglyphs or photos of drawings we each do, in turn, on the walls of caves?



The way I see it, there are 2 big plusses to allowing/encouraging email interactions with customer service:

1. You let people have time to actually write out what their problem/complaint/wish list actually IS at their own pace, and you automatically have a written record of it so they can't change what they said or were complaining about!

2. You no longer have customers who are SO PISSED OFF AFTER WAITING FOR 45 FUCKING MINUTES ON HOLD THAT THEY WOULD JUST AS SOON STRANGLE THEIR PET CAT STEVE AS THEY WOULD EVER SPEND ANOTHER THIN DIME ON ANY OF YOUR LOUSY ASS SHIT PRODUCTS, THAT'S FOR DAMN SURE!!!!!!!

So as you can see, it doesn't take a business degree from Harvard to lead a person to believe that, hey, for those of us with the magic of the interwebs at our fingers, yeah, verily 24 hours a day, why not give us a chance to interact with your great and mighty...um...ness at our own convenience?

And, yes, in case anyone's wondering, I have been on hold for quite a while over the past few days, thanks for asking.